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Last updated: May 6, 2025

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1. Who We Are

Fullbins is a laundry assistance service operating in the Bay Area, California. Fullbins is a brand of Primer AI LLC.

By booking a service with Fullbins, you agree to the following terms:

 

2. Booking & Payment

  • All services are booked via Google Form and confirmed through an emailed payment link.

  • Bookings are not confirmed until payment is completed.

  • Services must be scheduled during our operating hours (latest booking start time is 3:00 PM).

 

3. Cancellation & Refund Policy

  • Cancellations made 24 hours or more before your scheduled appointment will receive a full refund.

  • Cancellations made within 24 hours of the appointment will incur a $25 late cancellation fee.

  • No-shows or failure to meet the access requirements (see below) are non-refundable.

 

4. Service Limitations & Customer Responsibilities

By booking with Fullbins, you acknowledge and agree to the following:

  • You must be present in person at the time of service.

  • You must come outside to meet the service provider when they arrive — we do not handle complex apartment or access codes.

  • For any use of your washer/dryer (Tiers 2 or 3), you must clearly explain machine use and provide all necessary detergent or supplies.

  • If clothes are to be put away (via add-on or Tier 3), exact instructions must be provided. We do not guarantee perfect placement and assume no responsibility for misplaced items if instructions are vague or absent.

  • Any failure to meet access or instruction requirements may result in a $15 miscommunication fee and limited service.

 

5. Satisfaction & Disputes

If you're unsatisfied with your service:

  • You may submit a service feedback form to request resolution.

  • We offer a 50% refund of the original servie upon rebooking. 

  • If you'd like a follow-up appointment, we will require an updated public review on Yelp, Google, or another listed platform before scheduling a revisit after the 50% discounted service is rendered. 

 

6. Independent Workers

Our service providers may be either employees or independent contractors. All providers are trained in Fullbins protocols and held to the same performance standards regardless of classification.

 

7. Limitation of Liability

We are not responsible for:

  • Damage caused by pre-existing appliance malfunction

  • Customer's own detergent choices

  • Improper labeling or communication regarding garment care or item placement

 

8. Contact

Questions? Please email us at [support@fullbinslaundry.com] or reply to your booking confirmation email.

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