top of page
Fullbins logo

FAQs

Here are some frequently asked questions from our Fullbins customers!

📌 SERVICE BASICS

What is Fullbins?

  • We’re an in-home laundry support service. We don’t pick up your clothes — we fold them in your home! 

  • Depending on your tier, we may also load your machines or put everything neatly away.

What services do you offer?

Tier 1: Folding Only (pre-washed laundry only)
 

Tier 2: Folding + Loading Washer/Dryer (no full wash cycle)
 

Tier 3: Full Service (Wash, Fold + Put Away)
 

​

What does each tier cost?

Tier 1: $60–$90 (1–2 hours)
 

Tier 2: $110–$130 (2 hours max)
 

Tier 3: $145 flat (2.5 hours max)
 

Add-On: $20 for “Put Away” (Tiers 1 & 2 only)
 

Do I need to prep anything?

Yes! We’re fast — but not psychic. Please:

​

  1. Be home the entire time

  2. Have loads running or dry

  3. Clear the folding area

  4. Pull out detergent/softener
     

Prep a clean path from machines → folding spot → storage 

Can I leave a note or just message my folder?

Nope. You need to be present in person. We don’t allow remote entry or direct communication with your provider. All contact is through Fullbins.

What happens if I’m not ready or don’t show up?

We may cancel or charge a $15 miscommunication fee if your machines, detergent, or space aren’t ready. Please respect your time and ours.

🧠 BEFORE WE ARRIVE

📸 INTAKE FORM & BOOKING

Why do you need photos and my ID?

To prep properly and keep everyone safe. We use your photos to plan your folding setup, machine steps, and put-away map. Your ID helps verify bookings.

Do I have to fill out a form every time?

Yes — for now. It ensures we’re working from accurate info and not walking into a surprise.

 Why do I need to give an emergency contact?

For safety and insurance. It’s just good service policy.

Do I need to prep anything?

Yes! We’re fast — but not psychic. Please:

  • Be home the entire time
     

  • Have at least one load running if you booked Tier 2 or 3
     

  • Clear the folding area
     

  • Pull out detergent/softener
     

Prep a clean path from machines → folding spot → storage

Can I leave a note or just message my folder?

Nope. You need to be present in person. We don’t allow remote entry or direct communication with your provider. All contact is through Fullbins.

What happens if I’m not ready or don’t show up?

We may cancel or charge a $15 miscommunication fee if your machines, detergent, or space aren’t ready. Please respect your time and ours.

🧠 BEFORE WE ARRIVE

🧺 FOLDING, PUTTING AWAY, MACHINE USE

 Do you wash clothes?

We only run your machines — not full wash prep or sorting. For Tier 2 or 3, we’ll load your machines and help manage clean/dry loads, but you must provide clear detergent instructions.

Will you put away the clothes?

Only if you select the $20 add-on (Tier 1 & 2). It’s included by default in Tier 3. If you don’t choose it, you must clearly tell us where folded items should be left.

What if I forget to label drawers or give unclear instructions?

 We’ll do our best — but cannot guarantee perfect placement. If it’s unclear, we may stack neatly in a nearby bin or surface.

🚪 HOME ENTRY & SAFETY

 Do I have to greet the provider in person?

 Yes. No buzzer code hunts, no gate finessing. Meet them at the door — every time.

Can you come after 3PM?

 No. All services must start before 3PM and finish by 7PM. That’s non-negotiable.

 Are your providers background checked?

Yes. Everyone passes a background check and service training before entering any home.

What if I have kids, pets, or roommates home too?

That’s fine — as long as the environment is clean, respectful, and safe for your provider to work in.

How long will my session last?

  • Tier 1: 1 or 2 hours
     

  • Tier 2: 2 hours
     

  • Tier 3: 2.5 hours

​

We don’t stay longer than your tier allows, so help us make the most of it!

Can I request more than 2 loads?

You can request us to fold, load, and put away in whichever manner you’d like depending on your tier, c— we may not be able to finish everything within the time cap. Ask us first and we’ll help pick the right tier, or check our quick prep guide to maximize your service time!

 Can I tip the provider?

Yes! Tips are always appreciated. You can tip via Venmo, cash, or in your follow-up message.

What if I need to cancel?

​Cancellations made less than 2 hours before your time slot may be charged a $15 late cancel fee.

❗ POLICIES & LIMITS

🎧 BONUS VIBE CHECKS

 Will you fold fitted sheets?

We will. And we’re not bad at it either.

Can I request a playlist or folding vibe?

Totally. We love a good folding flow — just keep it safe for work. Or let us pick something mellow and productive.

 Do I have to talk to the provider the whole time?

Nope. You can chat, chill, work, nap, and our provider may enjoy silence to focus on folding — we’re here to fold, not interrupt your day.

bottom of page